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When you order our products
over the phone or online, you are accepting all of the terms and
conditions of our Shipping & Return policies.
We Contract with the Freight
Carriers for Curbside Delivery ONLY.
Delivery address must be
tractor-trailer accessible.
The freight company will not
move the product(s) to your desired location.
Please remove all packing materials
from the shipment and inspect the delivery for damage while the
freight carrier is there. Do not use sharp blades to remove
packing materials. Note any damages or missing items on the
delivery receipt. If no damage is noted on the delivery
receipt, then the delivery will be considered "clear" and the
transaction will be considered complete.
The freight company will contact
you to schedule a delivery appointment. Most of our products
require 2 to 6 people at the time of delivery to remove the
merchandise from the truck. Because the items are so large,
even with lift gate service, you will still need 2 to 6 people
to help at the time of delivery.
Receiving Freight: Clear
Delivery
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Stay in contact with your sales
representative to find out when your items are shipping, the
name of the courier, the tracking number, and an approximate
delivery date.
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When the shipment is delivered,
inspect it immediately for obvious signs of damage.
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Compare the number of shipping
units received to the number listed on the delivery receipt.
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Sign the delivery receipt.
If
condition and quantity of your freight is acceptable, the driver
will ask you to sign the delivery receipt. The driver will give
you a copy, and take the original signed copy as proof of
delivery.
A
signed delivery receipt without exceptions noted on the
delivery receipt is called a "clear delivery." Clear
delivery means that there were no shortages and no visible
damage at the time of delivery.
If your shipment is damaged or
there are missing items upon delivery, please note the damaged
or missing items on the delivery receipt and notify your sales
representative immediately.
If you ordered a spa,
you should refuse the delivery ONLY if the acrylic is damaged or
if the spa arrives with extreme damage. Damage to the cabinet
panels or the cover only is considered minor damage that should
be noted on the delivery receipt. The delivery should not be
refused for damage to the cabinet or cover. If you refuse
delivery of your spa, please call your sales representative
immediately and a replacement will be shipped.
If
your cover or accessories are not with the spa, please note the
missing items on the delivery receipt and contact your sales
representative and the missing items will be shipped to you.
If you ordered a Sauna,
the entire shipment should be refused if any portion of the
sauna is broken or cracked. Do not accept a partial shipment.
Please contact your sales representative and a replacement will
be shipped to you.
If you ordered a Tanning bed,
there will be 2 large boxes. Carefully inspect the each box for
signs of damage. Open both boxes and inspect for any visible
damage. If only one box is damaged please accept delivery of
the undamaged box and refuse delivery of the damaged box only.
Note the delivery receipt with acceptance of partial shipment
and refusal of the damaged item. Please call your sales
representative and a replacement will be shipped to you.
If you ordered a Pool Table, Ping
Pong Table and/or Dining Table Conversion Top,
the entire shipment should be refused if any portion of the
shipment is damaged upon delivery. Please note the delivery
receipt that the shipment was damaged and refused and notify
your sales representative immediately and replacements will be
shipped to you.
If you ordered a Spa Cover,
refuse delivery if there is any damage. If you ordered a walk
on cover, please pay close attention to the seams and the
skirts. If walk on covers are dropped in transit, the
fiberglass inserts will slice through the vinyl and create the
appearance they have been sliced by a sharp blade. Please call
your sales representative and a replacement will be shipped to
you.
Parts for damages noted on the freight bill will be shipped to
you at no charge. If you accepted delivery of a damaged item
but did not note the damage on the delivery receipt you will be
responsible for the cost of the parts and the applicable
shipping charges.
We
recommend that you purchase shipping insurance at a nominal cost
for coverage of concealed freight damage.
Shipping insurance covers hidden damage that occurred during
shipping that was not visible at the time of delivery.
Shipping insurance covers the replacement of damaged parts and
applicable shipping charges only, not the entire item. If
you do not purchase shipping insurance at the time you place
your order, you will be responsible for all costs associated
with the repair including applicable shipping charges. Shipping
insurance cannot be purchased after the item has been delivered.
Any items missing from your shipment must be reported within 10
calendar days of delivery. |
Home Tanning Beds
