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When
you order one of our products over the phone or via the internet, you are
agreeing that you have read, understand, and agree to our Shipping & Return
policy.
No spa and gazebo refunds
are allowed.
No spa and
gazebo returns
are allowed.
Curbside Delivery
Residential deliveries arrive on a tractor-trailer
truck. The delivery address must be tractor-trailer accessible. Delivery is
curbside only.
The freight
company
is
not required
to move the product(s) to your desired
location. You are
responsible for removing all packing materials from the shipment while the
freight carrier is there and inspecting the product for damage and noting any
damage on the delivery receipt. If the damage is extensive, please call us for
guidance on whether to refuse the product. If no damage is noted on the delivery
receipt, then the delivery will be considered "clear" and the transaction will
be considered complete.
The freight
company will contact you
before they deliver your
product(s). Please plan
ahead to arrange means of
getting the product(s) off
the truck and to your
desired location.
Most of our
products require from 2 to 6
individuals present at
delivery time to get the
product(s) off the truck and
to move it to your desired
location.
Your first
option is to have several
people (from 2 to 6) when
the product(s) is delivered
to take it/them off the
truck.
Your other
option is to request a
hydraulic liftgate truck to
unload your product(s).
The fee to purchase
this additional service
from our company is $115.
You can arrange for and
purchase this
additional
service when you place your
order with us to ensure a
smoother delivery.
Please be
aware that even with this
service, you will still need
2 to 6 people to move the
product(s) from the curb to
your desired location.
Receiving
Freight: Clear Delivery
Receiving freight can be as easy as sending it if you follow a few steps:
-
Stay in contact with your supplier to find out when your
shipment was shipped, what carrier it was given to, and an approximate
arrival date.
-
When the shipment is delivered, inspect it immediately
for obvious signs of damage.
-
Compare the number of shipping units received to the
number listed on the delivery receipt.
- Sign the
delivery receipt.
The driver will help you receive
your shipment and answer your questions.
While the driver is there,
compare the pieces of freight you are receiving to the delivery receipt. If
condition and quantity of your freight is acceptable, the driver will ask you to
sign the delivery receipt. The driver will give you a copy, and take the
original signed copy with him/her (as proof of delivery) for his/her employer's
records.
A signed delivery receipt with
no exceptions, is called a "clear delivery." Clear deliveries mean that
there were no shortages or visible damage at the time of delivery.
Attention: Above Ground Pool
Customers
The picture below shows how your pool
should be delivered to you (there may be multiple pallets, depending
on the pool package you purchased). It should be completely wrapped
with the packing list attached, as shown.
If your pool pallet(s) do not
look like this when the freight carrier delivers it, please contact
your sales representative immediately.
Attention: Spa Customers
In the rare instance that
accessories you order with your spa are not delivered with the spa,
please contact your sales representative immediately to get
the accessories shipped. If your sales representative is not
notified within a maximum of ten (10) days of receipt of the spa,
the accessories will not be shipped.
It is
very important
that the buyer follows the delivery procedure
described above. If the buyer determines that all or a portion of the
merchandise has been damaged, the buyer must refuse to accept the shipment
or
note the exact damages on the freight bill
and replacement parts will be sent. Any damaged parts that are not noted at the
time of receipt by the buyer will be replaced at the buyer's cost (including
shipping costs).
We offer
concealed damage
(hidden damage that could only have occurred during shipping and which was
not visible during delivery inspection)
shipping insurance at a nominal cost
on pools, and spas.
Shipping insurance
covers the replacement of damaged parts
only,
not the entire item. If the buyer chooses not to purchase shipping
insurance at the time of purchase, all replacement items and associated
shipping costs will be paid for by the buyer. Shipping insurance cannot
be purchased after the item has been delivered.
Any items missing
from your shipment must be reported within
10 calendar days of delivery. It is the
buyer's responsibility to inspect any product to ensure nothing is
missing before beginning installation.
Missing parts reported within the timeframe stated above will be shipped
by UPS ground or freight carrier (whichever applies).
If the buyer wants the missing parts that can be
sent via UPS overnighted or 2-day aired, the customer will
have to pay the applicable costs for those services.
Please note:
If you have any
questions about shipping costs and policy, please call us at
877-228-0922.
Thank you.
Absolute Tan
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